When you have ordered a card, production starts immediately and it’s not possible to cancel the order in the app. The card is sent to the address registered in the Lunar app and cannot be changed afterwards.
The digital card is activated immediately. The physical card needs to be activated by using chip and PIN code on the first purchase. You can see the expected delivery date for your physical card by clicking on the ordered card in the app under ‘Wallet’.
Delivery time
You receive the digital card immediately in your Lunar app. The delivery time for our physical cards is as follows:
Light and Standard card 7–15 banking days
Plus card 5–12 banking days
Metal card 2–10 banking days
If the card hasn’t arrived
If your card hasn’t arrived, it may be due to a few different reasons:
The address registered in your Lunar app is incorrect.
Your full name isn’t on the letterbox.
The postal service is delayed.
Incorrect address registered in the app
We retrieve your registered address directly from the Swedish Tax Agency (Skatteverket). If you’ve recently moved, it may take a few days before we update the address. If the address hasn’t been updated automatically, you can contact us via the chat in the app with a population registration certificate (personbevis) showing your new address. You can download a population registration certificate here.
Protected address
As a digital bank in Sweden, Norway, and Denmark we have high requirements for thorough customer due diligence. One of the basic requirements is that we need to confirm a valid residential address throughout the entire customer relationship.