Here at Lunar, your security is our top priority. If you suspect unauthorised or suspicious activity relating to your account, we urge you to act immediately to protect your personal information and finances.
Contact us
If you observe any unusual transactions, unauthorised access or suspicious account activity – get in touch with us as soon as possible. We’re happy to help! You can find our phone number and opening hours on our website, here.
To help us assist you in the best way possible, please note:
Provide us with as much information as you can, including transaction dates, amounts and other relevant details. The more information you provide, the better we can assist you.
Document all communication, emails and messages relating to the suspected activity. These documents may be helpful in any investigations.
File a police report
If you have been the victim of fraud, you should always file a police report at polisen.se or on 114 14. Remember – prompt reporting of suspicious activity is crucial for preventing potential losses and reducing risks.